Safety Guarantee Policy

Goughnuts Safety Guarantee - If your dog chews through the outside wear layer of any Goughnuts ring or stick, green, black, or orange, to expose the red indication layer, Goughnuts will replace your toy.  The "Chew Toy Safety Indicator" is a mechanism for the dog owner to see a clear indication of when to take the Goughnut from the dog.

Goughnuts Safety Guarantee applies to all of our products, but the rings and the sticks are the only toys that have the red indicator. (The new Heavy Duty items do not have the safety indicator but are still guaranteed)  Our rings should be used for supervised power chewing.  Our stick, ball, kanolli, kup, flynut, and tug should be considered interactive play toys versus constant or power chewing.  If any of our products are damaged please follow our Safety Guarantee Policy as a mechanism to get your dog a safe undamaged Goughnut.  Sizing is very important.  Bigger dogs need bigger diameter cross sections to help eliminate scissor like chunks that are the primary reason for intestinal blockage.  Please always be conservative and present products that exceed the width of your dogs mouth. 

DIRECTIONS FOR TOY REPLACEMENT: WE NOW HAVE TWO OPTIONS!

1. Please return all damaged Goughnuts to the following address with the Guarantee Form (download and print below). Please include a check for $9.65 to cover shipping back to you. If you would like a stronger, larger or different toy, please include that information on the form and include any upgrade fees with your payment for shipping. If you have any questions, please email Amy at dogsgoughnuts@aol.com. Also, if you would prefer paying with credit card, Venmo or Paypal, please email Amy.

Goughnuts Inc.

930 Virginia Ave.

Modesto, CA 95350

2. Our second option is to pay $20.00 (via Paypal, Venmo or Credit Card) and we will send you your replacement first with return label and packaging. You will be able to pack up your damaged toy and hand to your mail carrier. No trips to the post office! Please contact Amy at dogsgoughnuts@aol.com

For Canadian returns please contact GoughnutsCanadaReturns@jacaruztrading.com

For other International returns please contact Amy at dogsgoughnuts@aol.com